We use refrigerated and thermally insulated shipping containers equipped with certified cooling gel, alongside digital temperature monitors (Data Loggers) to track and record storage conditions throughout the transport route (between 2 to 8 degrees Celsius). We fully comply with Good Distribution Practices (GDP) protocols to ensure sensitive hormonal and biological materials are not exposed to any thermal deviation.

Yes, absolutely. EndoCare is committed to providing the Certificate of Analysis (CoA) for each batch, in addition to verified certificates of origin and license verification. Contracted medical facilities and factories can request these documents directly through the quality officer form on the Quality page or via the company's official email.

EndoCare is a facility officially licensed by the Supreme Authority for Medicines and Medical Supplies in Yemen (Ministry of Health License No. MOH-YE-452-2024). Our quality management system conforms to ISO 9001:2015 certified by Bureau Veritas, and we fully comply with internationally approved Good Distribution Practices (GDP).

Hospitals, agents, and pharmaceutical factories can use the RFQ page (`rfq.html`) to add required pharmaceutical materials, quantities, and concentrations in one go, upload official documents (such as commercial registration or institutional purchase order). Our commercial affairs department will then review them and issue a price quote and confirm stock availability within 24-48 hours maximum.

We provide customized annual supply contracts for hospitals, treatment centers, and government entities to ensure stability and security of periodic pharmaceutical needs and avoid supply shortages. These contracts include scheduled payment terms, credit facilities, and allocation of strategic inventory quotas secured in our warehouses.

Yes, we provide a dedicated division for active pharmaceutical ingredients (APIs) and raw materials to local manufacturers, along with all approved regulatory files and documents (DMF, CoA, MSDS, GMP) to ensure materials meet national registration requirements at the Supreme Authority for Medicines and facilitate the licensing of new preparations.

We place utmost importance on patient safety and pharmacovigilance. You can immediately report side effects by visiting the Pharmacovigilance page (`pharmacovigilance.html`) and filling out the approved side effects form, or contact the Quality and Compliance Officer directly for quality complaints and affected batches via the contact form on the Quality page.

We implement a warehouse tracking system that enables us to monitor and locate packages of any pharmaceutical batch (Batch/Lot) immediately. In case of an international or local safety alert, we activate the emergency recall plan and withdraw the entire batch from all customers and markets within just 2 hours in coordination with regulatory authorities.